CategoryCustomer Experience

More screens, more choices: Delta equips 600th aircraft with seat-back entertainment


Delta has installed its 600th aircraft with seat-back entertainment, fulfilling its end-of-year commitment early and giving more customers than ever convenient access to free in-flight entertainment on Delta Studio. “We continue to invest in seat-back screens because customers continue to tell us they’re important,” said Tim Mapes, Delta’s Senior Vice President and Chief Marketing Officer. “With...

Delta’s Costs Keep It From Flying Higher

Delta's Costs Keep It From Flying Higher

In the second week of July, Delta Air Lines (DAL) will report earnings for the fiscal second quarter, although no exact date has been set. Shares of DAL have been trading in a channel since February after a drop off $60, the 2018 year-to-date high. Investors will be watching for a fundamental shift to indicate where trading might go in the second half of the year. With a target price of $72.31...

Dog owners howl over Delta’s ban on pit bulls as service or support animals

pit bull service animal

Delta Airlines is banning “pit bull type” dogs as part of its crackdown on service and emotional support animals — prompting howls of outrage from some dog lovers. The new rules, effective July 10, also limit fliers to just one support or service animal per flight, the company said in a statement on Wednesday. Pitbull owners took to Twitter to criticize Delta Airlines for what they argue is a...

Traveling to Mexico? Get your entry form online and ease the line

maxico travel

Delta and Aeroméxico customers traveling to Mexico can ease their arrival and entry process into Mexico by visiting the Mexican government portal at to complete the Forma Migratoria Multiple Electrónica (FMME), the entry immigration form all foreign citizens must complete to enter Mexico. The document allows customers traveling individually or in families to document their...

How Delta is getting creative with its app and a startup to boost bag delivery


Fly Delta app mobile bag service and Roadie delivery build on airline’s innovative bag investments Delayed bags are a rare occurrence for ­­­­Delta customers thanks to award-winning programs like RFID bag tags. That hasn’t stopped the global carrier from investing in innovative ways to more quickly and conveniently reunite owners with bags that don’t quite make their intended trip. “At best, any...

IATA follows Delta’s lead with RFID bag tag mandate

RFID bag tag

Delta’s RFID bag tag real-time tracking system is being lauded by industry experts as one of the catalysts for the International Air Transport Association recently committing to developing a global plan to standardize and mandate RFID inlays in all baggage tags. At its annual meeting, IATA said the process of developing a global RFID solution is expected to take about a year, during which...

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